Aalborg Airport (AAL) Car Hire

Arrival:
After exiting the baggage claim, find our office in the middle of the corridor. Look for our sign hanging on the wall. The key box is located on the wall, next to our office.
Please follow the instructions previously emailed or those stated on the key box to get your key.
Wi-Fi/data is needed to access the rental key provided during an After Hours reservation. If you cannot access Wi-Fi/data or if you have any issues or need assistance, please contact our 24-hour helpline for guidance.
When you have collected your key, go back towards your right, down the corridor, and the exit will be on your left. When outside, follow the road to the right, and at the end, turn left. You will find the parking area straight ahead. Look for our flag at the centre of the parking area, branded Enterprise/Alamo/National.
Your vehicle has been checked for damage and, if there is any, this has been marked on the rental agreement that you will have received by email after signing the agreement. Please take time to walk around your vehicle before leaving the car park.  If you notice any new damage, take a picture/video with the time/date and contact our branch as soon as possible during working hours to inform us of the new damage.
The exit is located at the end, furthest away from the airport.

Return:
Follow the signs to 'Rental Car'. Entering the parking area, look for our flag branded Alamo/Enterprise/National. Park your vehicle at an available stall marked Alamo/Enterprise/National.
Follow the road to the terminal and you will find the rental car area just inside the terminal.
To drop off your key, please use the silver drop box, under the sharebox on the wall to the left side of the office.
Follow the instructions on the display and enter the plate number on the key tag (i.e. UF12345) and your phone number. A slot will open. Place the key inside and close the slot firmly. If there are any issues or you need assistance, please contact the 24-hour helpline for guidance.
The final invoice will be sent to your email within 72 hours.

Important information: We provide 24/7 returns for travellers' convenience. Please note that returning outside business hours and depositing the keys in the drop box does not constitute the end of the rental. You remain liable for any damage until an Alamo/National/Enterprise employee takes possession of the vehicle and keys when the rental branch opens the following working day.

All renters and additional drivers must be aged 19 or over to rent a car and have held a driving license for at least one year. A Young Driver Surcharge will be applicable for all drivers under the age of 25. When renting a vehicle, a driver qualified as a "young driver" pays an extra charge of 125 DKK per day and up to a maximum of 1250.00 DKK per rental  including VAT  as a "Young Driver Surcharge". Renters between the ages of 19 - 24 may rent all car groups except Standard Van, Fullsize, Premium and Luxury categories.

Collision Damage Waiver (CDW) reduces the liability of the renter in the event of damage to bodywork, theft or attempted theft of the rental vehicle. If not included in the booking, CDW is an optional coverage available for purchase.

If included in the reservation or purchased, the excess amount is 5000 DKK for all vehicles.

Excess will be charged every time a vehicle is damaged/stolen.

Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.

Delivery and Collection is available on request during branch hours for an extra fee. In order to set up delivery and collection service please call 45 70 70 12 00. 

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: customerservice@ehiglobal.dk, +45 70 70 12 00

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

All vehicles are delivered with a full tank of fuel and should be returned in the same condition. If the customer prefers not to refuel the car, this service is available for purchase at the counter at the time of the rental. If a vehicle is returned with less than a full tank of fuel and no prepaid fuel has been purchased at the time of the rental, the renter will be charged 30 DKK including VAT per liter of fuel when refueling. 

All domestic residents have limited mileage (100km/day) when renting a car in Denmark. We reserve the right to requalify the product to limited mileage for any domestic resident.

Personal Accident Insurance is an optional coverage which covers the driver and all passengers of the rental vehicle in the event of an accident up to 120,000 DKK in the event of death, up to 1,000,000 DKK in the event of disability, and up to 25,000 DKK per person for reasonable and necessary expenses associated with dental damage. If there are more than 5 people in the vehicle, the compensation is calculated proportionately. This protection is subject to the terms and conditions of your rental contract and applicable laws. It is available for an additional fee of 45 DKK per day.

A valid credit card in the name of the renter is required for an authorization, which will be held on the card. American Express, MasterCard, Visa and Diners Club credit cards are accepted for authorization at the time of rental and for payment at the end of the rental. The authorization of 5000.00 DKK is held on the customer's credit card for the damage and theft excess plus the estimated total rental price.
If extra cover (Super Collision Damage Waiver, Tires and Windshield Protection, Super Theft Protection and Roadside Assistance) is subscribed locally we will take an authorization of 1000.00 DKK plus the estimated total rental price on the credit card. The authorisation on the customer’s credit card is automatically released when the rental is closed and all final payments have been made. Debit cards, cash and travelers checks are not accepted at any time.  

Our Extended Roadside Assistance is an optional addition that gives you 24/7 roadside assistance throughout Europe. Should you be unlucky enough to get a flat tire or have your rental car damaged, there is always help available with Extended Roadside Assistance.
If you have to drive outside Denmark's borders, Roadside Assistance Protection is a mandatory addition.
This insurance does not apply if a breach of the lease has been found or if the wrong fuel has been added to the car.
 

All renters and additional drivers must be 19 or older, have a valid driving licence and a major credit card in their name. All drivers between the ages of 19 - 24 will have a young driver fee attached. International renters must also provide a valid passport. The primary renter must provide a major credit card in their own name at the time of the rental. In addition to the normal driving licence, an international driving license is also mandatory if the driving licence is not written in Danish or English and - or are in characters that cannot be read or understood in Denmark, or if the driving licence is not valid in the European Union. Please note that the international driving licence is valid only if accompanied by the normal driving licence. For luxury and special models we require two credit cards - including at least one major credit card - Visa, MasterCard, American Express - and an authorisation will be requested on each credit card.
RESIDENCY - Reservations made on non-Danish websites with a Danish IP-number, are not valid for Danish residents registered with the Danish Registry of Citizenship - Folkeregister. Due to tax regulations, Danish residents can only book a rental with pickup in Denmark at www.enterprise.dk, or by choosing Denmark as country of residence on any other booking sources. A Danish resident is someone that has a permanent address in Denmark, are liable to pay tax in Denmark, or spend more than 180 days in Denmark in the last 12 months, independent of nationality or citizenship.
For questions please contact Enterprise Denmark on phone 45 70701200 or e-mail customerservice@ehiglobal.dk

Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.

Third Party Liability insurance is mandatory by law and included with all rental rates. Liability insurance covers per accident, personal injury or death up to 121,000,000.00 DKK and property damage up to 24,000,000.00 DKK - 2018. Third Party insurance cover amounts are adjusted each year from the 1st of January. The liability insurance does not cover injury to the driver of the rental vehicle but third parties, passengers, are covered. It also does not cover the renter’s property or cover damages to a connected vehicle on the rental like a caravan or trailer.