Aeroporto internazionale Giovanni Paolo II, Cracovia (KRK) Noleggio auto

After Hours Pickups - After hours service is available at this location with 4 hours minimum advance notice. Please call reservations at 4858 621 08 88 for further information. There is a fee of 36.90 EUR for after hours service. This fee includes VAT.

After Hours Returns - There is a drop box at the counter where the customer should leave the keys. The vehicle should be parked on the level 5 of the multilevel car park which is outside the Terminal T1. Our parking places are in the section “A” of the level 5 with following numbers: 50.., 50.., 50.., 50.., 50…  The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.

The minimum age requirement for all vehicles is 21 except for the Luxury Elite SUV and the Special Coupe. A young driver fee of 8.00 EUR per day (incl. VAT) applies for all renters between the age of 21 and 24. Renters aged between 21 and 24 must also have held their driving licence for a minimum of one year to rent Mini, Economy and Compact vehicles and a minimum of two years to rent Intermediate, Standard, Fullsize and Premium vehicles.
To rent the Luxury Elite SUV or Special Coupe all renters must be over the age of 25 and have held their driving licence for a minimum of two years.

Vehicles can be driven in all European countries except Albania, Belarus, Bosnia and Herzegovina, Montenegro, Macedonia, Kosovo, Moldova, Russia, Serbia, Türkiye and Ukraine. A cross-border fee of 92.25 EUR per rental will apply for all authorised countries and territories. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and will require an authorisation. Unauthorised cross-border travel will result in a breach of contract and incur a penalty charge of 500 EUR. In the case of travel by the customer to any of the above-mentioned countries, the customer will be charged a contractual penalty of 2,500 EUR.

Collision Damage Waiver/Theft Protection (CDW/TP) reduces the liability of the renter in the event of damage to the bodywork, theft or attempted theft of the vehicle. If CDW/TP is not included in the reservation, the renter has liability for up to the full market value of the vehicle. CDW/TP is available for purchase if not included in the booking.

If included in the reservation, the excess amounts range between 600 EUR and 3500 EUR depending on the car class. Excess will be charged every time that a vehicle is damaged.

Before purchasing CDW/TP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW/TP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. You must comply with all the rental terms and conditions to receive the benefits of CDW/TP. CDW/TP is not insurance.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the Rental Company using the contact information below:
EMail: customerservice@nationalcar.pl
Phone: +48 665 301 393

All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorised at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

All vehicles are supplied with a full tank of fuel. As a customer, you have a choice as to how you pay for fuel:

Option 1 – Pre-pay fuel
This option allows the renter to pay for the tank of fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We refill
This option allows the renter to pay Enterprise at the end of the rental for the fuel used but not replaced. The refuelling charge is 3.00 EUR per litre (excl. VAT).

Option 3 – You refill
This option allows the renter to return the vehicle with a full tank to avoid extra fuel charges.

Collision Damage Waiver/Super Collision Damage Waiver/Theft Protection Plus is a package of insurance products for customers who do not have basic Collision Damage Waiver and Theft Protection - CDWTP - included in their rates and exempts the customer from financial liability in cases of theft and/or damage to the rental vehicle. This coverage excludes fire damage cover but includes cover for damages to windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial.

All major credit cards are accepted. Debit cards and cash payments are not accepted. All cards presented must be in the renter's name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For the car categories Mini to Standard, a deposit of 500.00 EUR is required. Passenger and Commercial Vans, Luxury SUVs, Full-Size and Premium vehicles require a deposit of 950.00 EUR. Luxury Elite vehicles and Premium Electric vehicles require a deposit of 2,500.00 EUR.

All information for the roadside provider is listed on the rental contract.  Roadside assistance is available 24-7. 
In case of damage, accident or damaged - lost keys a tow truck from the insurance company is called. If the customer cannot continue his trip with the rented car a replacement will be provided. A phone number of the insurance company 24-7 is given to the customer with the car documents. No fees are charged for roadside assistance in the case of damage or accident. If the customer damages-loses the car keys and in cases of driver negligence or violation of the rental agreement the rental car company will charge the customer for all costs.
In the case of the loss of car documentation, renters will be charged with the contractual penalty to the amount of 100 PLN -incl VAT and for the loss of the vehicle keys the penalty will range between 1000-3000 PLN - excl VAT.

All drivers must present a fully valid and unexpired driving licence. All drivers must have held their licence for at least 1 year. All hirers must provide a physical form of valid photo ID such as a passport or government-issued photo ID. A valid credit card in the hirer's name must be presented upon collection of the vehicle. If the driving licence is from North America, the Caribbean, Latin America, Australia, Asia, Africa or the Middle East, an International Driving Permit is also required. Hirers with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation, which must be authorised by a public notary.

Supplementary liability protection – Third-party liability is included in the rate and provides cover up to 5,210,000 EUR for bodily injury and/or death to third parties, and up to 1,050,000 EUR for damage to third-party property.