Madrid Chamartín Train Station Car Hire

Please park the vehicle in one of the Enterprise Rent-A-Car parking spaces located in the public parking lot in front of the train station. Lock the vehicle and leave the parking ticket inside, and leave the keys in the drop-box located outside of the entrance booth-cabin of the public parking lot.  If all of our parking spaces are full, please park properly anywhere in the public car park and follow the instructions above.

All drivers must be at least 25 years of age to rent a vehicle. Renters aged 21 to 24 may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, as well as small Passenger Vans and Compact and Intermediate Cargo Vans. A daily surcharge of 23.00 EUR applies to renters between 21 and 24 years of age.

Vehicles can be driven in Austria, Germany, Belgium, France, Netherlands, Italy, Luxembourg, Monaco, Switzerland, Portugal, Andorra and Gibraltar (not in other countries) with the payment of a Cross-Border Fee. The Cross-Border Fee costs 55.50 EUR (VAT included) and must be bought at the counter. In all cases, customers must inform staff at the counter of their intention to leave Spain with the vehicle and request authorisation from Enterprise to do so.

Damage Waiver reduces your liability if the vehicle is damaged or stolen and may be included in your rate. If it is not included then it is available to purchase, but you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline the Damage Waiver then you must pay these charges and seek compensation from your carrier. Damage Waiver is not insurance. The following excesses apply for each incident of damage; 1200.00 EUR for Mini, Economy, Compact, Compact Hybrid and Intermediate cars. 1400.00 EUR for Standard cars, Standard people carriers, Compact Elite, Intermediate, Standard SUV and Hybrid, Compact and Intermediate Convertibles. 1700.00 EUR for Premium cars, Premium people carriers, Full size and Premium 4x4. 2000.00 EUR for Luxury cars and 4x4. Cargo Vans the following excesses apply; 1050.00 EUR for small vans, 1250.00 EUR for medium vans and 1500.00 EUR for large vans. Purchasing Damage Waiver on its own will only reduce your liability, if you need to reduce your excess to zero you must also purchase Excess Protection.

Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email es.dru@ehi.com or call 00 34 917821011.

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

Excess Protection is an optional product available only if Damage Waiver is included in your rate, that reduces any applicable Damage Waiver excess (see Damage Waiver terms). Excess Protection reduces your excess on all vehicles to zero. Excess Protection is not insurance, and before purchasing, you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier.

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 21.00 EUR. Unused or excess fuel will not be refunded.

Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded. 

All major debit and credit cards (issued by either Visa, Mastercard or American Express) are accepted. Checks, prepaid cards, Diners Club and Discover Card are not accepted. All cards presented must be in the renters name. A security deposit plus the estimated cost of the rental will be taken at the time of rental.
For cars and SUVs of categories Mini, Economy, Compact, Intermediate and Standard, and Compact & Intermediate Cargo Vans, a deposit of 200 EUR is required. All other Cargo Vans the deposit is 400 EUR.
For Compact Elite, Full Size, Premium, Luxury and Convertible vehicles and Large Passenger Vans the deposit is 400 EUR and must be paid via credit card.
When renting a car or SUV of the categories Compact Elite, Full Size, Premium or Luxury, two bank cards are required as additional security of which one must be a valid credit card. Cash payments may be allowed but the deposit must be paid via debit or credit card and the deposit will be a minimum of 500 EUR. Please contact the local branch for details.

National offers Roadside Assistance Protection. Roadside Assistance Protection allows National customers to waive all financial responsibility for the following: tyre replacement costs (excluding the rim), except when part of a larger repair, replacement key costs, and all recovery and call charges imposed by our chosen roadside assistance providers as the result of a fault caused by renter error. Roadside Assistance Protection does not exempt you from these charges if there is any breach of our rental agreement. Before purchasing Roadside Assistance Protection, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and seek compensation from your carrier. RAP is not insurance.

All drivers must present a fully valid and unexpired driving licence (digital driving licences are only accepted if the issuing country is Spain and the rental branch is within the country of Spain). If the driving licence is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation.

All renters must provide a valid identity card or passport. All drivers must have held their full licence for a minimum of one year. When renting an Elite, Premium, or Luxury Car or Convertible or SUV, renters must have additional verified contact information such as employment details, telephone numbers and proof of Spanish residency. When renting these vehicles from an airport location, travel documents such as boarding passes, hotel and flat vouchers etc. must be provided as well. Local customers whose documents are issued in different countries must provide additional proof of address (i.e. phone bill, gas or electricity bill) which must be less than 90 days old. If visiting Spain, renters must provide proof of accommodation, local and home country contact information such as employment details, and return travel. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.

Third party liability insurance is mandatory and covers the driver and the owner for third party claims against him/her for damage caused by the hire vehicle. Third party insurance is included in the rate. Cover is limited to 135 million euros.